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Last updated: 21 September 2026
At Stop Settling Universe, your privacy matters.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have in relation to your information.
It applies when you use the Stop Settling Universe website, contact us, create an account, purchase or participate in one of our experiences, courses, workshops or other services, or otherwise interact with us.
Stop Settling Universe is responsible for the personal information described in this Privacy Policy.
If you have questions about this policy or about how your information is used, please contact: rhona@stopsettlinguniverse.com or use the contact form here.
Website: www.stopsettlinguniverse.com
The information we collect depends on how you interact with Stop Settling Universe. It may include:
Contact information: Such as your name, email address and information you provide when contacting us.
Account information: If you create an account, we may process information needed to create and manage that account and provide access to content or services.
Purchase and transaction information: If you purchase an offer, we may process information relating to the purchase, such as the offer purchased, payment status and transaction details. Payment card information is normally processed directly by the relevant payment provider rather than stored by us.
Participation information: If you take part in an experience, course, workshop, community or other service, we may process information you choose to provide through forms, exercises, discussions, messages or other interactions.
Technical and usage information: We may receive information about how you access and use our website or online services, such as device, browser, IP address and website activity. See our Cookie Policy for more information about cookies and similar technologies.
Marketing preferences: If we offer email updates or marketing communications, we may record whether you have chosen to receive them and your communication preferences.
We may receive personal information:
- directly from you when you contact us, complete a form, create an account, purchase an offer or participate in an experience;
- automatically when you use our website, where permitted, through cookies and similar technologies; through service providers that help us operate the website, process payments or deliver our services;
- from another source where you have authorised that information to be provided to us or where the law otherwise permits it.
We only use personal information where we have a lawful basis for doing so.
Depending on the circumstances, we may use your information:
To provide something you have purchased or requested: For example, to process an order, provide access to an experience or course, manage your account or communicate with you about a service. Our lawful basis will generally be that processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
To respond to you: For example, when you contact us with a question. Depending on the circumstances, our lawful basis may be taking steps connected with a contract or our legitimate interest in responding to enquiries and operating our business.
To operate and improve Stop Settling Universe: This may include administering the website, maintaining security, troubleshooting problems and understanding how our services are used. Where appropriate, we may rely on our legitimate interests in operating, protecting and improving our business and services.
To meet legal obligations: We may need to process or retain certain information for accounting, tax, regulatory or other legal requirements. Our lawful basis will be compliance with a legal obligation.
To send marketing communications: If we introduce email updates, newsletters or other marketing, we will only send these where permitted by applicable law. Where we rely on consent, you can withdraw that consent at any time.
The ICO requires organisations to determine an appropriate lawful basis for each purpose before processing information and to explain those bases in their privacy information.
Some Stop Settling Universe experiences involve personal reflection. This means you might voluntarily choose to share information about yourself that is private or sensitive.
Please only share information that you are comfortable providing and that is relevant to the experience.
We do not ask you to provide special category personal information unless there is a genuine reason to do so. If an offer in future requires us intentionally to process special category information, we will identify the appropriate lawful basis and additional legal condition before doing so and provide any further privacy information required.
We may use trusted service providers to help us operate Stop Settling Universe and deliver our services. These may include providers of:
- website and course hosting;
- payment processing;
- email and communications;
- video or online meeting services;
- community or messaging platforms;
- file storage and cloud infrastructure;
- analytics and website functionality;
- professional services such as accounting or legal support.
Our current website and course platform is Zenler. We only share personal information where necessary for an appropriate purpose and expect service providers processing information on our behalf to handle it securely and in accordance with applicable data protection requirements. We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Some service providers we use may process or store personal information outside the United Kingdom. Where this involves a restricted international transfer, we will ensure that an appropriate mechanism is used in accordance with UK data protection law. Depending on the provider and destination, this may include UK adequacy regulations or appropriate contractual safeguards.
You can contact us if you would like more information about safeguards relevant to your personal information.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.
Different types of information may therefore be retained for different periods. When deciding how long to retain information, we consider its purpose, nature and sensitivity, the legal requirements that apply and whether we continue to need it.
Where personal information is no longer required, we will delete or anonymise it where appropriate.
We take reasonable organisational and technical measures to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.
Where service providers process personal information on our behalf, we expect them to apply appropriate security measures.
No method of transmitting or storing information online can be guaranteed to be completely secure.
If you choose to receive marketing communications from Stop Settling Universe, you can change your mind at any time.
You can unsubscribe using the link provided in an email or contact us at: rhona@stopsettlinguniverse.com
Stopping marketing communications does not prevent us from sending service-related communications that are necessary in connection with something you have purchased or requested.
Depending on the circumstances and the lawful basis we rely upon, UK data protection law may give you rights including the right to:
- ask for access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict how information is used in certain circumstances;
- object to certain uses of your information;
- ask for certain information to be transferred to you or another organisation where the right to data portability applies;
- withdraw consent at any time where we rely on consent.
These rights are not all absolute and which rights apply can depend upon the lawful basis and circumstances of the processing.
You have the right to object at any time to the use of your personal information for direct marketing.
To exercise a right or ask a question about your information, contact: rhona@stopsettlinguniverse.com We may need to ask for information to confirm your identity before responding to a request.
If you have a concern about how we use your personal information, please contact us so that we have an opportunity to address it.
You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office (ICO). You do not have to contact us before making a complaint to the ICO.
We use cookies and similar technologies for website functionality and, where applicable, other purposes described in our Cookie Policy. Please see the Cookie Policy for more information and for details about managing your choices.
Our website may contain links to websites or services operated by other organisations. We do not control those third-party websites and this Privacy Policy does not apply to their handling of personal information.
We encourage you to review the privacy information provided by any third-party service you choose to use.
Stop Settling Universe and its current offers are intended for adults aged 18 and over. We do not knowingly provide our current offers to children. If this changes in future, we will review our privacy practices and provide appropriate information and safeguards.
We may update this Privacy Policy from time to time as Stop Settling Universe develops, our services change or legal requirements are updated. The latest version will be published on this page and the Last updated date will be changed accordingly.
Where a change significantly affects how we use personal information already collected, we will provide additional notice where required.
For questions about this Privacy Policy, your personal information or your data protection rights, contact: rhona@stopsettlinguniverse.com